SHIPPING & RETURNS

SHIPPING TO AUSTRALIA

FREE SHIPPING NOW! LIMITED TIME ONLY! 

We offer free shipping on orders over $75 or a $8 flat rate on all other orders for Australia.

All Australia orders are dispatched from Melbourne, VIC.

  • Delivery made between 9am-5pm Monday – Friday. Products normally dispatched within 2 business days. 
  • VIC and NSW metro areas delivered within 2-7 business days after order is placed.
  • All other areas within 5-9 business days after your order is placed.

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

SHIPPING TO NEW ZEALAND

We offer a $20 flat rate on all orders for our New Zealand customers.

All New Zealand orders are dispatched from our warehouse in Melbourne, Australia.

  • Delivery made between 9am-5pm Monday – Friday. Products normally dispatched within 2 business days. 
  • Please note that for international shipping to New Zealand, speed will depend on the logistic company. We have minimal things can help. Thank you for your understanding
  • We are developing our New Zealand warehouses, hope we can see you soon in New Zealand. (Please contact us if you are interested in having our products locally in New Zealand)

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

REST OF WORLD

DailyLab do not currently offer international shipping to countries outside of Australia and New Zealand. 

 

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.

Please NOTE, due to the special characteristic of scented products, it will be affecting our re-sell if the sealed structure is damaged. Thus, we are NOT accepting returns with subjective reasons, eg. change of mind/don't like the smell etc. We will only accept returns if it is a quality issue. 


Returned goods must be in un-used condition with packaging and order confirmation included.


Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us through the Contact us page. 

 

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please Contact us.